Who We Are

Smart Pro Appliances is a U.S.-based appointment booking service for appliance and computer repair. We help customers request repair or troubleshooting appointments, and we may route those requests to independent local service providers, booking coordinators, or support vendors who complete the work.

Information We Collect

• Name, phone number, and email address
• City or service-area details
• Appliance or device type and a description of the issue
• Message content when you contact us
• Consent records and request details
• Technical data: IP address, browser and device information, pages viewed, referring URLs, and advertising or analytics identifiers

How We Collect It

We collect information when you:

• Submit a booking form or request
• Email us
• Click an ad that leads to our site
• Interact with our website
• Communicate with a booking coordinator or service provider

We may also receive information from our advertising, analytics, conversion tracking, form delivery, hosting, and anti-spam vendors.

How We Use It

We use your information to:

• Respond to and process appointment requests
• Route your request to an independent service provider
• Contact you about your request
• Operate and improve the website
• Prevent spam, fraud, and abuse
• Measure advertising performance
• Comply with legal obligations
• Maintain records of consent and communications

Who We Share It With

We do not sell your personal information for money.

We may share information with:

• Independent local service providers and booking coordinators who fulfill your request
• Email delivery, hosting, and website service vendors
• Analytics and advertising platforms, and conversion tracking vendors
• Legal and compliance advisors, where required
• Any other vendor that helps us operate the website or the appointment process

Advertising, Analytics, and Cookies

Our website may use cookies, pixels, advertising tags, and analytics tools to understand site usage, measure ad performance, and prevent fraud. You can control cookies through your browser settings. Some browser or device settings may limit tracking, and some site features may not work the same way if tracking is limited. [confirm which specific tools are in use: Google Analytics, Meta Pixel, Google Ads, etc., so this section names them rather than staying generic]

Form and Communication Consent

By submitting a form, you agree to be contacted about your request by phone, text, or email. Message and data rates may apply. Consent is not a condition of purchase. You can stop messages at any time by replying STOP to an eligible text, using the unsubscribe link in an email, or contacting us directly at support@smartproappliances.com. [this section must match the exact consent checkbox wording on the live form]

Sale or Sharing of Personal Information

Some state privacy laws define certain advertising, analytics, or lead-routing activities as a “sale” or “sharing” of personal information, even when no money changes hands. You can submit a request through our [Do Not Sell or Share My Personal Information] page.

Your Privacy Choices

Depending on your state, you may be able to ask us to access, delete, correct, or opt out of certain uses of your personal information. Submit a request through our Do Not Sell or Share page, or email us at support@smartproappliances.com. We may need to verify your identity before completing a request.

Data Retention

We keep personal information only as long as reasonably necessary for appointment routing, customer support, legal compliance, fraud prevention, advertising measurement, and business records. Retention periods vary depending on the type of information involved.

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect information from children under 13.

Security

We use reasonable administrative and technical measures to protect your information. No website, email, or online transmission can be guaranteed completely secure.

Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

For privacy questions or requests, contact support@smartproappliances.com.

Still open: attorney review, the referral-vs-direct business model conflict with the homepage copy, confirming the ad/analytics tools for Section 6, and confirming the live form’s consent wording matches Section 7.